As everyone knows, over the busy holiday season, a storm of the century impacted the USA in a very major way. I am writing this as I sit in my nice warm office in Buffalo, NY. We got a direct hit from the storm, as everybody knows by now. So I am intimately familiar with just how brutal of a weather event this was.
This storm caused massive flight delays and cancellations, which is not uncommon in the airline industry. It was how Southwest responded to this crisis, which caught everyone off guard.
The huge amount of flight delays and no contingency backup (DR) plan was a gigantic mistake which was years in the making. Bob Jordan just happened to be the one to inherit this giant shit sandwich.
Bob Jordan is still relatively new in his role as CEO, but this will certainly be a test of his leadership abilities….
Herb Kelleher must be turning in his grave over this….(I always liked that dude…big time.)